Can we talk about “ghosting” in business? We’re all guilty sometimes, right? This poor communication habit damages relationships, erodes trust and directly impacts revenue—making ghosting a critical business liability. Here are three all-too-common scenarios: The Vendor Vanish: A new vendor you reached out to sends a contract after weeks of discussions, but because of new […]
We've all been there: a challenging conversation looming ahead, heart racing, mind spinning with worst-case scenarios. Whether it’s a critical discussion with your CEO about a missed revenue target, a tense meeting with a key client about unmet expectations, or a delicate conversation with a team member about their professional development, difficult conversations can feel […]
Where does the true power lie for a C-suite executive? In the boardroom, some might argue, or perhaps in a well-executed strategy. But ask the most successful executives, and they’ll point you toward an indispensable but often overlooked asset: their professional network. At its core, networking is the art of building and nurturing professional relationships, […]
We've all been in virtual meetings where we’re distracted and our minds drift, or we’re juggling 10 things at once. But here's the thing – just because it's common for people to disengage during meetings, it doesn't mean that the behavior is acceptable. Others notice when you're mentally somewhere else during a video call and […]
Word choice can have a big impact on communication outcome. The specific words you use can directly influence the impression you make on others. Whether by email, video, in person, text or phone, what you say (and how you say it) influences the strength of your message. Communication is instantly weakened when you include qualifiers […]
