Are you confident that your people deliver a positive brand experience with prospects and customers in everything they do? If they don’t, your company is at risk because negative brand interactions diminish trust, loyalty and advocacy, which are vital for driving sales, customer retention and referrals.
Professional conflict exists. People misunderstand, projects hit roadblocks and team structures change. It’s a natural reaction for anyone to get upset and want to fight back when they encounter such obstacles. Many people think going on the offensive is how you come out on top in tense situations. Yet, that couldn’t be farther from the […]
Every organization goes through challenging situations, whether it’s a transition in leadership, restructuring, change in business strategy or new ownership. Leaders usually understand the importance of handling these changes thoughtfully, but they struggle with the exact know-how. When that struggle turns into communication missteps, leadership teams can end up looking weak or ineffective and people […]
When companies are evaluating candidates as well as developing talent for a role that’s part of the executive leadership team, a critical component to assess is executive presence. This enables leaders to have vision, drive critical initiatives, navigate challenges, generate support and enhance relationships. While executive presence has many facets, focusing on the following areas […]
Leading a hybrid meeting is not the easiest task. Doing so effectively requires additional planning and considerations beyond the basics of camera and background setup and keeping to an agenda. Here are key strategies and tips to ensure you deliver an experience that’s positive, engaging and inclusive for all attendees, wherever they (and you) are […]
